Shop Policy
Order Acceptance
Verify the items and quantities in your shopping cart prior to checkout. On the Checkout page confirm your order and validate your billing/shipping address before proceeding to payment. To complete your order, it will direct you to our secured PayPal account to complete your payment.
Order Changes and Cancellations
If you would like to change your order or cancel your order, please contact us within 24 hours of purchase. Because our products are being made to order, we will not accept order changes or cancellations after the 24-hour grace period or if the order has shipped.
Wholesale Orders
We will consider wholesale orders on a case-by-case basis. Please contact us to discuss the details of your request.
International Orders
We currently do not accept International orders effective 8/31/22.
Payment Method
We accept major credit cards Visa, MasterCard, American Express and Discover via PayPal. Upon checkout, it will direct you to PayPal’s website to process your payment. If you do not have a PayPal account, you can checkout securely as a PayPal guest.
Security
We do not collect credit card information on our site. We process all payments via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure it protects your details. PayPal securely shares your order and delivery details with us but does not share any of your sensitive payment information.
Sales Tax
We operate in Baltimore County, Maryland. We will assess the state of Maryland sales tax (6%) for all orders by Maryland residents.
Shipping Method and Delivery
All orders ship from Maryland. Our standard processing time is 7 to 10 business days unless we note otherwise. We ship all orders via the United States Postal Service (USPS) by First Class or Priority Mail, depending on the package weight. Most domestic orders take anywhere from 2 to 5 business days to arrive depending on your location and the efficiency of your local postal service.
Weight-based shipping does not apply to wholesale orders.
U.S. Shipping Rates
U.S. packages weighing:
- 0.01 ounces to 7.9 ounces, a rate of $4.75
- 8.0 ounces to 16.0 ounces, a rate of $7.99
- 16.1 ounces to 24.0 ounces, a rate of $10.99
- 24.1 ounces to 32.0 ounces, a rate of $13.99
- 32.1 ounces +, a rate of $16.99
Note: 16 ounces = 1 pound
Returns and Exchanges
Due to our made-to-order and small-batch products, we do not accept returns for refunds or exchanges.
Please read the full item descriptions carefully prior to your purchase. Should you have a question about a product, please ask us.
Refunds
All sales are final.
Product and Shipping Issues
If you believe we have sent you the wrong item in error, your package arrives damaged, or if you have a shipment issue (package is lost, misplaced, or marked undelivered), please contact us immediately to allow us an opportunity to resolve the issue to your satisfaction.
We are not responsible for postal errors after your package has been shipped and marked “DELIVERED” to your address.
We allow 15 days from the USPS delivery date to report an issue for resolution. We will not consider issues reported on or after the 16th day of the USPS delivery date.
My Account
Start here to register for a new account. From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Technical Issues
If you are having trouble placing an order online or experiencing other technical problems with the website, please contact us with details of your issue.
Product Policy
Product Listing and Availability
The product listing (description, price, and size) and availability of products listed on the site are subject to change without notice.
All products are handmade to order or in small batches and may vary in size and color with each batch. We display our products as accurately as possible; however, it is not a guarantee that the product you purchase will look exactly as it appears on the site.
Disclaimer and Warnings
Read the full product description and ingredients before you finalize your purchase as all sales are final. We insist that you contact us if you have a specific question about our ingredients and/or products prior to purchase.
- We are not responsible for any reactions you experience while using our products.
- Do not use products made with essential oils if you are pregnant, breastfeeding, or trying to conceive.
- For sensitive skin or allergies, we recommend that you patch-test in a small area of skin first to make sure there is no reaction.
- Do not apply our products to irritated skin, and if you experience any irritation, discontinue use immediately.
- The products available to purchase on this site are not intended to diagnose, treat, cure, or prevent any illness or disease.
- If you are unsure of an ingredient contained in our products seek medical advice first.
Ingredients
Every product we make and sell may contain natural essential oils, fragrance oils, butters and/or other raw ingredients to ensure quality products that will enrich and nourish your skin and hair. Our products are free of parabens, petroleum, lanolin, or mineral oil. Products that contain beeswax and silk protein will be labeled accordingly. The type of hydrolyzed silk protein used in our products is a non-animal protein source and is substantive to skin and hair while providing a protective barrier.
Labeling
All ingredients are listed on the site and on individual packaging.
Samples
Free product samples are given at the owner’s discretion with paid orders. We do not give away free products or samples for product reviews.
Privacy Policy
What information do we collect?
Belle & Blaire will not collect any personally identifiable information about you through our website unless you provide it to us voluntarily. The information we collect varies, depending on how you use our site. The types of personal information collected include name, shipping address, billing address, email address, and phone number to complete purchases.
How do we use your information?
We use your email, shipping, and contact information to fulfill your order and communicate with you about your order.
If you have opted-in to receive our email newsletter, we may send you periodic emails throughout the year. If you would no longer like to receive promotional emails from us, please click here to unsubscribe from the newsletter subscription.
How can you opt-out, remove, or modify information you have provided to us?
To delete all of your online account information from our database, send an email to sh****************@gm***.com or use the contact page form and send us a request to delete your account information. We will remove your account within 24-72 hours and will send a final email to confirm the account deletion. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.