Shop Policy

Order Acceptance

Verify the items and quantities in your shopping cart before checkout. Confirm your order and validate your billing/shipping address on the Checkout page before paying. To complete your order, you will be directed to our secure PayPal account to complete your payment.

Order Updates

To receive order updates, enable the “Receive Order Updates” under My Account -> Account Details.

Order Changes and Cancellations

If you want to change or cancel your order, please contact us within 24 hours of purchase. Because our products are made to order, we will not accept changes or cancellations after the 24-hour grace period or if the order has shipped.

Wholesale Orders

We will consider wholesale orders on a case-by-case basis. Please contact us to discuss the details of your request.

International Orders

We currently do not accept international orders as of 8/31/22.

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Payment Method

We accept the following credit cards: Visa, Mastercard, American Express, Discover, as well as Venmo and Google Pay, via PayPal. Upon checkout, you will be directed to PayPal’s website to process your payment. If you do not have a PayPal account, you can check out securely as a PayPal guest.

Security

We do not collect credit card information on our site. We process all payments via PayPal, one of the world’s most trusted payment gateways. PayPal uses the highest level of encryption and data security to protect your details. PayPal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Sales Tax

We operate in Baltimore County, Maryland. For all orders by Maryland residents, we will assess Maryland sales tax (6%).

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Shipping Method and Delivery

All orders ship from Maryland. Unless we note otherwise, our standard processing time is 7 to 10 business days. Depending on the package weight, we ship all orders via the United States Postal Service (USPS) using First-Class or Priority Mail. Most domestic orders take anywhere from 2 to 5 business days to arrive, depending on your location and the efficiency of your local postal service.

Weight-based shipping does not apply to wholesale orders.

U.S. Shipping Rates

U.S. packages weighing:

• 0.01 ounces to 7.9 ounces, a rate of $4.75
• 8.0 ounces to 16.0 ounces, a rate of $7.99
• 16.1 ounces to 24.0 ounces, a rate of $10.99
• 24.1 ounces to 32.0 ounces, a rate of $13.99
• 32.1 ounces +, a rate of $16.99

Note: 16 ounces = 1 pound

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Returns and Exchanges

Due to our made-to-order and small-batch products, we do not accept returns for refunds or exchanges.

Please read the entire item description carefully before your purchase. Should you have a question about a product, please ask us.

Refunds

All sales are final.

Product and Shipping Issues

If you believe we have sent you the wrong item, your package has arrived damaged, or you have a shipment issue (the package is lost, misplaced, or marked undelivered), please contact us immediately. Allow us an opportunity to resolve the problem to your satisfaction.

We are not responsible for postal errors after your package has been shipped and marked “DELIVERED” to your address.

We allow 15 days from the USPS delivery date to report an issue for resolution. We will not consider issues reported on or after the 16th day of the USPS delivery date.

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Customer Loyalty Program

Belle & Blaire Rewards is our customer loyalty program. After completing the account registration, customers are immediately enrolled in the program. You can manage points and Rewards under My Account.

Participation in the customer loyalty program is not required. Contact us to unenroll your customer account from the rewards program, and the tab will be removed from your My Account. You will lose the points you have accrued upon removal. If you would like to re-enroll in the program, please message us. However, your point total will begin from zero.

The Belle &Blaire Rewards customer loyalty program may be changed, suspended, or terminated without notice. Changes may include modifying the number of purchases required to qualify for the various potential Rewards tiers, changing the Rewards discounts, imposing additional restrictions, or terminating the Belle & Blaire Rewards, including outstanding points and rewards. Belle & Blaire, LLC reserves the right to interpret the rules and policies regarding points and rewards.

My Account

Start here to register for a new account. You can view your recent orders from your account dashboard, manage your shipping and billing addresses, and edit your password and account details.

Technical Issues

If you are having trouble placing an order online or experiencing other technical problems with the website, please message us with details of your issue.

Product Policy

Product Listing and Availability

The product listing (description, price, and size) and availability of products listed on the site are subject to change without notice.

All products are handmade to order or in small batches and may vary in size and color from batch to batch. We display our products as accurately as possible; however, the product you purchase is not guaranteed to look exactly as it appears on the site.

Disclaimer and Warnings

Please read the full product description and ingredients before you finalize your purchase. All sales are final. We insist you contact us if you have questions about our ingredients and products before purchasing.

• We are not responsible for any reactions you experience while using our products.
• Do not use products made with essential oils if you are pregnant, breastfeeding, or trying to conceive.
• For sensitive skin or allergies, we recommend that you patch-test in a small area of skin first to ensure no reaction.
• Do not apply our products to irritated skin; discontinue use immediately if you experience any irritation.
• The products on this site are not intended to diagnose, treat, cure, or prevent any illness or disease.
• If you are unsure of an ingredient contained in our products, seek medical advice first.

Ingredients

Every product we produce and sell may contain natural essential oils, fragrance oils, butter, or other raw ingredients to ensure quality products that enrich and nourish your skin and hair. Our products are free of parabens, petroleum, lanolin, or mineral oil. Products that contain beeswax and silk protein will be labeled accordingly. The hydrolyzed silk protein used in our products is a non-animal protein source that is substantive to skin and hair while providing a protective barrier.

Labeling

All ingredients are listed on the site and in individual packaging.

Samples

Free product samples are given at the owner’s discretion with paid orders. We do not give away free products or samples for product reviews.